A FEW THINGS TO KNOW

Frequently asked questions.

From choosing a cut to planning a delivery, here are the essentials about JabWeMeat^™.

Getting to know JabWeMeat^™

What is JabWeMeat^™?

JabWeMeat^™ is a meat-and-seafood storefront being built around everyday cooking and shared meals. Explore chicken, mutton, fish and seafood, eggs and ready-to-cook menu ideas in one place.

Is JabWeMeat^™ accepting customer orders?

Yes. You can place Cash on Delivery orders in the listed Ranchi delivery areas. A customer order is received when checkout displays your unique order number. Our team will confirm availability and delivery details.

What should I check before choosing a product?

Check the product name, pack weight, cut, bone-in or boneless option, price and availability. Contact us if you need more information before deciding.

Are the website photographs pictures of the exact products?

The website uses a mixture of supplied product photographs and illustrative images. Presentation, garnishes and props may differ and are not included unless stated. Refer to the listed pack contents and quantities.

Products, sourcing and food care

Where do JabWeMeat^™ products come from?

For information about the origin of a particular product, contact our team through the Contact page. Do not assume a sourcing claim applies unless it is expressly stated for that product.

Does JabWeMeat^™ have published certifications or laboratory reports?

Ask our team for any applicable food-safety licence or certification details. Only expressly published and verifiable credentials should be relied upon; product imagery does not imply certification.

Will products be chilled or frozen?

Check the individual product information and pack label for chilled or frozen status and follow its storage instructions.

How will I know the weight and cut of a pack?

Check the product listing and pack label for weight and cut, including bone-in, boneless, whole or portioned options where applicable.

Where can I find ingredients and allergen information?

For prepared and marinated products, refer to the approved ingredient list, allergen declaration and pack label when available. Until those details are published, do not assume a product is suitable for an allergy or dietary restriction.

How should I store meat and seafood at home?

Follow the product label first. As general guidance, refrigerate chilled perishables promptly at 4°C or below and keep frozen products at −18°C or below. Keep raw meat and seafood separate from ready-to-eat foods.

How long can I keep a product?

Use the product-specific use-by date and storage instructions. Shelf life depends on the product, packaging and storage conditions; a single shelf-life promise cannot apply to the whole catalogue.

What is the safest way to thaw a frozen product?

Follow its label. In general, thaw covered in the refrigerator, with a tray to contain drips, rather than leaving raw meat or seafood on the kitchen counter. Keep it separate from other food and cook as directed.

Are ready-to-cook products already cooked?

Do not assume they are ready to eat. Marinated or prepared raw products still require thorough cooking. Follow the final product's cooking, storage and allergen instructions.

Shopping and delivery

How do I check whether my area is covered?

Use the pincode selector to explore configured locations. A pincode match alone is not a delivery commitment; serviceability must also be confirmed at checkout.

Can I submit an order from my shopping bag?

Yes. Add available products to your bag, select Review checkout, enter your delivery details and place your Cash on Delivery order. A unique order number confirms that your order has been received. Sign-in is not required for guest checkout.

Why is an item unavailable or missing?

Availability can vary by product and location. If an item is unavailable, choose another product or contact us about availability.

What are the delivery charges and minimum order value?

The minimum product subtotal is ₹299 before GST. GST at 18% is added to the product subtotal at checkout. Delivery is free as an inaugural offer. We currently serve only the listed Ranchi PIN codes: 834002, 834003 and 834004.

Can I choose a delivery time or set up repeat deliveries?

Use only the delivery options actually displayed at checkout. A selected preference is not a reserved slot unless it is confirmed. Recurring deliveries are not currently offered.

Can I change or cancel an order?

Contact our team with the relevant reference to ask about a change or cancellation. Eligibility depends on the applicable terms and processing status. Please contact us promptly and quote your order number.

Payments and refunds

Which payment methods can customers use?

Cash on Delivery is available. Pay the final checkout amount when your order is delivered. Online prepaid payments are not available at customer checkout.

Does a successful payment test mean my food is on the way?

No. A test-mode result does not charge real money or create a delivery order. A delivery order requires a separate order confirmation.

Should I enter real payment details for a test?

No. Authorised testers should use only payment details approved for Razorpay test mode. Never share card details, bank passwords, OTPs or secret keys in chat or by email.

How will refunds and complaints be handled?

Contact Grievance Officer through our Contact page with the relevant reference, issue details and supporting photographs where appropriate. Requests are assessed under the applicable terms and consumer rights. Do not consume a product you believe is unsafe.

Does JabWeMeat^™ offer cashback or a paid membership?

No cashback wallet or paid membership is currently offered. Any promotion is subject to its published terms.

Accounts and getting help

Why might sign-in not work yet?

Check the error shown on screen and follow any waiting period before requesting another email. Contact us if the issue continues. Customer sign-in does not grant access to the admin dashboard.

How can I contact JabWeMeat^™?